Privacy Policy

Last updated: July 2025.

This Privacy Policy explains how EPAVANCE (a trading entity of SLA Pharma UK Ltd) collects, uses, stores, and protects your personal data when you visit our website, purchase our products, or participate in our loyalty and membership programmes.

1. Who We Are

EPAVANCE is a brand owned by SLA Health Ltd, a company registered in England and Wales (Company No. [insert number]), with its registered office at [insert address].

For all data protection matters, we are the data controller under the UK General Data Protection Regulation (UK GDPR).

2. What Data We Collect

We may collect and process the following personal data:

  • Name and contact details (email, postal address, phone number)

  • Payment and transaction information

  • Purchase history

  • Account login details

  • Health-related information (only with your explicit consent, e.g., for Omega-3 Index testing)

  • Loyalty/membership preferences

  • IP address and device/browser type

3. How We Use Your Data

We use your personal data for the following purposes:

  • To process and deliver your orders

  • To manage your customer account and preferences

  • To administer loyalty and membership programmes

  • To personalise your online experience

  • To provide customer support

  • To comply with legal or regulatory obligations

We will only collect and process health-related data with your explicit consent, and it will only be used for the purpose you have agreed to (e.g., product suitability guidance).

4. Sharing Your Data

We may share your data with trusted third parties for the purposes outlined above:

  • Payment processors

  • Delivery couriers

  • Loyalty programme platforms

  • Analytics and email marketing tools (e.g., Mailchimp, Shopify)

  • Regulators, if legally required

We never sell your data.

5. Data Retention

We retain your data for as long as is necessary to fulfil the purposes we collected it for, including for legal, regulatory, or accounting requirements.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw your consent at any time

  • Object to or restrict processing in certain circumstances

  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

7. Security

We use secure encryption technologies and access controls to protect your data. Data is stored on secure servers based in the UK and EU.

8. Cookies

Our website uses cookies to enhance your experience and for analytics. You can manage your cookie preferences at any time in your browser settings.

9. Contact Us

For data-related queries, contact:
Email: privacy@epavance.com
Phone: +44 (0)1234 567 890